COMPLAINTS HANDLING PROCEDURE

SH Solicitors Ltd is committed to high quality legal advice and care. If you are unhappy about any aspect of the service you have received or about the bill, please contact Mr Shahbon Hussain (Director) or by email on info@shsolicitors.com. We have a procedure in place which details how we handle complaints, which is available upon request. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman. Telephone: 0300 555 0333 Overseas: +44 12 245 3050, Email: enquiries@legalombudsman.org.uk. In writing: PO Box 606, Wolverhampton, WV1 9WJ, www.legalombudsman.org.uk.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).